How to get help
You can get help from the chat launcher in the Issuer or Investor portal, this Help Center, or email. Quote the CashSouk reference on your record so the team can find it quickly.
Chat in the portal
After you sign in to the Issuer or Investor portal, open the chat launcher on the page. The launcher includes a Help Center link to these articles.
Use chat for questions about your account, an application, a listing, a deposit or a withdrawal. Have the record open in another tab if you can.
This Help Center
Browse or search articles at https://help.cashsouk.com. In both portals, sidebar Help also opens this Help Center in a new tab.
Start with How CashSouk works and Key terms explained if you are new.
Issuer guides cover onboarding, applications, fees, listing and repayment. Investor guides cover onboarding, adding cash, investing, withdrawals and settlement.
References to quote
When you contact the CashSouk team, include the reference shown in the portal:
- APP- — financing application
- CON- — facility or contract
- INV- — CashSouk invoice reference (not only the customer’s invoice number)
- NOTE- — note
- WDL- — withdrawal
Also include the email on the account and, for company accounts, the organisation name.
Write to support@cashsouk.my.
Use email if you cannot sign in, you have lost your authenticator, or you need to attach files. Say what you were trying to do and what you saw on screen.
What happens next
The CashSouk team replies in the same channel you used where they can. Chat and email are handled by people. This Help Center does not change the status of an application, listing or withdrawal.
Common questions
Can I use chat if I cannot sign in?
If you cannot open a signed-in session, email support@cashsouk.my instead. Include the account email and what happens at sign-in.
What should I send if I am locked out?
Email support@cashsouk.my from a reachable inbox. Include the account email, what happens at sign-in, and whether you still have the authenticator. See Signing in and keeping your account secure.
Can support change my email in the portal?
You cannot change it yourself. Contact support and explain why you need the email updated.
Do I need a reference for every question?
A reference is the fastest way to identify a record. For sign-in or 2FA problems, the account email is enough to start.