Issuer onboarding: set up your company account
Issuer onboarding is for company accounts only. You create the company, accept the legal documents, pay the onboarding fee, complete company verification, then wait for CashSouk to approve the organisation. After approval, finish Complete your profile — including People & Access — before you can submit a financing application.
Before you start
You need a Malaysian company and an authenticator app. Every CashSouk account requires authenticator-app two-factor authentication. It cannot be turned off.
Have the company registration details ready. Directors and shareholders complete their own checks later from Organisation > People & Access.
Create your company account
Sign up in the Issuer Portal and create the company organisation. Personal issuer accounts are not available.
Until onboarding is finished, most of the sidebar stays locked. Tooltips name the next step, for example Pay the onboarding fee to unlock this.
Accept the legal documents
The stepper labels this step User Agreement. Open and accept the current legal documents.
If those documents change later, the organisation owner must accept the new versions before anyone can start a new application. The existing account stays active. See When legal documents are updated.
Pay the onboarding fee
The next stepper step is Onboarding Fee. The portal shows the amount due. It is currently RM 150.
The button is currently labelled Pay with FPX. Checkout opens CashSouk's payment gateway for Malaysian online banking (FPX). The checkout window is branded by the gateway provider (currently Curlec / Razorpay). That branding does not mean a second payment method is available.
After a successful payment you move on to company verification. If the bank reports the payment but CashSouk still needs to check the details, you will see Payment received and under review with an Under review badge. You do not pay again while that review is open.
If a payment is refunded, the portal asks you to Repay onboarding fee before you can continue.
Complete company verification
The stepper then shows Onboarding. Complete company verification (eKYB) with CashSouk’s verification partner. Follow the on-screen steps. This is a company check, not a personal identity check for every staff member.
Wait for approval
The last stepper step is Approval. The Dashboard may show Awaiting approval and the message that your account is under review. Apply for financing stays locked until the organisation is approved.
You will receive an Onboarding Completed notice when access is unlocked.
Complete your profile after approval
Approval is not enough to submit a financing application. Open Organisation. Four tabs sit under the company name:
- Profile — company details, about the business, addresses, person in charge, and financials used by completeness
- Banking — the payout account for disbursements
- People & Access — directors, shareholders, board, management, and team members
- Documents — organisation-level legal files
If details are missing, a yellow banner titled Complete your profile shows the remaining count, for example Complete the remaining profile information before submitting your application. Use Complete profile (or Go to People & Access when people are the gap). Submit is blocked until those items are done. The portal toast is Complete your profile before submitting.
Typical remaining groups are Company Details, About your business, Addresses, Person in Charge, People & Access and Financials.
Directors, shareholders and AML
Required directors and shareholders must finish their own onboarding from Organisation > People & Access. Enter each person’s email and select Send onboarding. They complete the emailed link with CashSouk’s verification partner (RegTank).
Until required people are finished, a banner appears: Action required: directors and shareholders onboarding. Use Go to People & Access. You cannot submit a financing application while that work is outstanding.
Each person row can show KYC and AML with labels such as Not Started, In Progress, Pending Review, Action Required, Verified, Expired or Rejected.
Adding a director or shareholder with an email can start AML screening and send the onboarding link automatically. If the person is saved but the link is not created, the portal says Person added, but RegTank onboarding link was not created. Please retry via "Send onboarding". Use Send onboarding again. If AML stays In Progress and no onboarding email ever arrived, do not treat that person as screened — contact CashSouk from the portal chat launcher, quote the organisation reference, and ask the team to check the verification record.
If onboarding is sent back or rejected
If CashSouk asks for updates, the Dashboard shows Changes requested. Complete the updated submission so the team can review it again.
If onboarding is rejected, the Dashboard shows Onboarding rejected. Use the in-portal chat launcher, open Help, or email support@cashsouk.my if you believe the decision should be reviewed.
Common questions
Can I onboard as an individual?
No. Issuer onboarding currently supports company accounts only.
Do I pay the onboarding fee again after an application?
No. The onboarding fee is for setting up the company account. The first financing application has a separate processing fee.
Who can send director and shareholder onboarding links?
Organisation owners and organisation admins send them from Organisation > People & Access using Send onboarding.
What if FPX succeeds but the portal still waits?
Leave the payment as it is. Payment received and under review means CashSouk is checking the payment. Do not start a second payment unless the portal asks you to repay after a refund.
Why did checkout show Curlec or Razorpay?
The button is labelled Pay with FPX. The payment window is CashSouk's gateway (currently Curlec / Razorpay) for Malaysian online banking.