Manage your organisation and bank account

Organisation is the company record investors and CashSouk rely on. Keep the profile, people, payout account and members current before you apply or receive a disbursement.

The four tabs

Open Organisation. Four tabs sit under the company name:

Profile — verified company name and the details collected at onboarding, plus completeness fields such as about the business, addresses, person in charge and financials
Banking — where disbursements and payouts are sent
People & Access — directors, shareholders, board, management, and team members who can sign in
Documents — organisation-level legal files you can download

A yellow Complete your profile banner lists remaining items. Finish them before you submit a financing application. The submit toast is Complete your profile before submitting.

Profile

Organisation owners and organisation admins can select Edit, update the allowed fields, then Save changes. Some identity fields stay read-only after verification. Organisation members can view the profile but cannot edit it.

Typical completeness groups on this tab are Company Details, About your business, Addresses, Person in Charge and Financials.

People & Access

This tab lists directors, shareholders, board and management as one record per person, plus Team members who can sign in. Filter people by All, Directors, Shareholders, Board or Management.

Each person row can show:

KYC: with Not Started, In Progress, Pending Review, Action Required, Verified, Expired or Rejected
AML: with the same label set

Required individuals must finish onboarding before you can submit an application. Enter their email and select Send onboarding. They complete the emailed link with CashSouk’s verification partner (RegTank).

Open a person to see two different email fields when they have a portal account. Person Email is used for that person's onboarding, signing, one-time codes and other messages meant specifically for them. You can correct it after KYC or AML is complete without restarting those checks. It stays locked while KYC is waiting for approval. Account Email is the read-only address used to sign in and for account security; changing Person Email does not change it.

Financing-offer authorised representatives use Person Email. If that field is blank, offer Continue stays blocked until you add it, even if the director is already selected. See Reviewing offers and completing signing.

Use Add person only when someone is missing from the company record. Adding a director or shareholder with an email can start AML screening and send the onboarding link. If the person is saved but the link is not created, the portal says Person added, but RegTank onboarding link was not created. Please retry via "Send onboarding". Retry Send onboarding. If AML stays In Progress with no email, contact CashSouk and quote the organisation reference — do not treat that person as screened.

Portal role badges for people who can sign in use these exact labels:

Organization Owner
Organization Admin
Organization Member

Owners and admins can invite colleagues with Invite member, by email or by a shareable link. Invitations expire after seven days. Only the owner can Transfer ownership.

This people list is separate from the sign-in team only in the sense that a director might not have a portal login. See Team members and organisation roles.

Banking

The Banking tab heading is Bank account — where disbursements and payouts are sent.

Organisation owners and organisation admins can Edit:

Bank name
Account type — Savings or Checking
Bank account number (10–18 digits)

Save changes before you leave. Organisation members can view the account. The Edit button is not shown for members.

Use an account in the company’s name. Residual and disbursement payouts use this account.

Documents

Organisation > Documents stores account-level legal files you can download. Financing files such as offer letters and certificates are not stored here. See Issuer documents and where to find them.

Common questions

Why does the sidebar say Organisation but the badge says Organization Owner?

The sidebar uses Organisation. Role badges use the spelling Organization. Both refer to the same company account.

Who must complete People & Access onboarding?

Required directors and individual shareholders shown on the company record. Incomplete required people block application submission.

You can update Person Email for messages sent specifically to that person, including offer signing emails. Account Email, used for sign-in and account security, is read-only and cannot be changed in the portal. Company contact fields that are editable appear under Profile.