Verify your email after you sign up

When you create a CashSouk account, we send a 6-digit code to your email so we know it is really yours. You need to enter that code before you can sign in.

Use this page if you were asked for a code and could not continue, you closed the window before finishing, or you tried to sign in and saw a message that your email is not verified yet.

Before you start

Have the email address you used to sign up, and access to that inbox. The message comes from CashSouk. If you do not see it, check spam or junk, and search for CashSouk.

Send a new verification code

Open https://cashsouk.com/verify-email-help. You can also choose Can't sign in? Verify your email on the Get Started page.
Enter the same email you used to sign up.
Select Send Verification Code.
Open the email and copy the 6-digit code.
Enter the code on the CashSouk page and select Verify Email.

When the code is accepted, you will be asked to sign in. Use your password, then the authenticator app you set up (or scan the QR code if this is your first time).

If the page says your email is already verified

Your account is ready. Go back to Get Started and sign in as usual. You do not need another code.

If you do not receive the email

Wait a minute, then check spam or junk.
Make sure you typed the email exactly as you did when you signed up.
Use Didn't receive the code? Resend only after the wait on the page has finished. Asking too often can pause new emails for a short time.

If nothing arrives after a few minutes, email support@cashsouk.my from a reachable inbox. Include the address you used to sign up.

After your email is verified

Sign in with your email and password. CashSouk then asks for a code from your authenticator app. That step is required for every account. See Signing in and keeping your account secure if you need help with the authenticator.

Common questions

I entered the code but the screen did not move on. What should I do?

Do not keep trying the same code on the original sign-up screen. Open email verification help, send a new code, and enter it there. Then sign in.

You do not need a new account. Verify the email you already used, then sign in. Creating a second account with the same email will not work.

Does verifying my email finish my investor or issuer application?

No. It only unlocks sign-in. After you are in, you still complete onboarding in the portal.

I never signed up. Why would I use this page?

If CashSouk says there is no account for that email, go to Get Started and create one first. Verification help only works for an email that has already started sign-up.

Who can I contact if this still does not work?

Email support@cashsouk.my. Include the account email and whether you received a code.