Manage your investor profile and account
Use Organisation for the investor record CashSouk holds for this personal or company account. Use My account for the email and password you sign in with.
Organisation tabs
Open Organisation. Tabs sit under the account name:
- Profile — identity, address, contact details, classification, and (for companies) company details
- Banking — the registered bank account
- People & Access — company accounts only: directors, shareholders and team members
- Documents — accepted legal files you can Download
A personal account is labelled Investor (Individual) and has three tabs (no People & Access). A company account is labelled Investor (Corporate).
Profile: personal or company
On a Personal Account, Personal Details shows verified identity. Name and Identity stay read-only. Select Edit to fill or correct Date of Birth, Gender, Nationality, then save. You can also Edit Address and Phone number. The organisation Email field is read-only.
On a Company Account, Company Details shows Company name and ROC as read-only. Owners and admins can Edit a missing Incorporation date or Country, plus Business Address and Phone number. Those two fields lock once saved.
Investor Classification shows Account class as Retail or Sophisticated. CashSouk sets it from verification. Company accounts are shown as Sophisticated. KYC and AML show Approved or Pending.
Profile completeness
If details are missing, Complete your profile shows how many items remain and says Complete the remaining profile information before placing an investment.
An incomplete profile does block Confirm invest. The portal toast is Complete your Profile before placing an investment. You are sent to Organisation with completeness expanded, or to People & Access when people are the gap. Deposits can still be made while the banner is showing.
On a personal account, missing Date of Birth is a common blocker. Use Edit on Personal Details.
People and members
Company accounts use People & Access for two lists.
People is directors and shareholders. After the company account is approved, they complete their own onboarding from links sent here. If someone still needs to finish, select Go to Profile from the dashboard alert and send the link.
Open a person to see two different email fields when they have a portal account. Person Email is used for that person's onboarding, signing, one-time codes and other messages meant specifically for them. An owner or admin can correct it after KYC or AML is complete without restarting those checks. It stays locked while KYC is waiting for approval. Account Email is the read-only address used to sign in and for account security; changing Person Email does not change it.
Organization Members is who can sign in. Role badges use Organization Owner, Organization Admin and Organization Member. The sidebar spelling is Organisation. Owners and admins select Invite Member. Invitations can be emailed or shared by link and expire after seven days. Only the owner can Transfer Ownership. A personal account shows Account Holder instead of a team.
For invite steps and role limits, see Team members and organisation roles.
Banking
Banking is titled Banking details. Organisation owners and organisation admins can update Bank name, Account type (Savings or Checking), and Bank account number (10–18 digits), then Save changes. Members can view the account.
Withdrawals go only to this registered account. Withdraw cash links Change bank account back here. Deposits must still come from a bank account in your own name.
Documents
Documents lists legal files accepted for this organisation, not note certificates. Those sit on the position under Portfolio.
If legal documents change, the organisation owner accepts Updated legal documents before a new investment. The account remains active.
My account
My account is your login, not the organisation profile.
- Email is your Account Email and sign-in address. It cannot be changed in the portal. Changing a company person's Person Email does not change this address.
- Under Password & security, select Change password.
- Two-factor authentication (2FA) with an authenticator app is required and cannot be turned off.
- Marketing emails is where you turn New Product Alert on or off.
For password rules and lost authenticators, see Signing in and keeping your account secure.
Common questions
Does an incomplete profile stop me investing?
Yes. Finish Complete your profile, including Date of Birth on a personal account, before Confirm invest. You still also need an approved account and a first successful deposit.
Can I change Retail or Sophisticated myself?
No. Account class is locked. Contact the CashSouk team if you believe it is wrong.
Who can change the bank account?
Organisation owners and organisation admins can save banking changes. Use an account in the same legal name as the investor organisation.
Where do I change the email I sign in with?
You cannot change it in the portal. Contact support and quote the address shown under My account.