Issuer documents and where to find them
Issuer documents appear in different places as a request moves from application to settlement. A file is listed only when CashSouk has generated or stored it. If a button is missing, the document is not ready.
Application summary
Application summary is a generated PDF of the application, remarks and timeline.
Find it:
- on the application Documents tab, labelled Application summary
- as Download application summary on the application header
- as Download application summary on the offer screen
- as Download application summary on the invoice note header, when that note is linked to an application
This PDF is created when you ask for it. It is not the offer letter. Draft applications can also download it.
Offer letter and signed offer letter
While an offer is open, open Review Facility Offer or Review Invoice Offer and select Download offer letter.
After signing or acceptance is complete, use View signed offer on the application or the application card menu. Signed files also appear on the application Documents tab when a stored copy exists.
There is no signed letter until the offer is fully accepted or signed.
Tawarruq Certificate
After disbursement is complete and the certificate is stored, open the invoice note from Financing > Invoices. Under Disbursement breakdown, select View Tawarruq Certificate.
If that block is missing, the certificate has not been stored yet. Pending listing, In progress or Funded status alone is not enough.
Investment Note Certificate
The same invoice note shows Investment Note Certificate when the file exists. Use View or Download.
If the card is absent, the certificate has not been issued yet.
Settlement & Hibah Receipt
After settlement, the note’s Settlement Payout Summary can show Settlement & Hibah Receipt.
- When it is ready, use View / Download.
- When it is being prepared, refresh the note later.
This is the issuer copy confirming the financing is fully settled. It is not the same as your bank payment proof.
Other files
Uploaded invoice scans and supporting documents stay on the application Documents tab and on invoice rows.
Company legal documents accepted at onboarding live under Organisation > Documents. That list is not the financing file set above.
Common questions
Why does Organisation > Documents look empty?
That tab only lists account-level files. Offer letters and certificates live on the application or the invoice note.
Can I download a document before CashSouk issues it?
No. Wait until the labelled button appears. Asking again from an older screen will not create the file.
What should I send to CashSouk if a download fails?
Quote the APP-, CON-, INV- or NOTE- reference, the document name as shown in the portal, and the time you tried to download it. Use the chat launcher or Help.