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Reviewing offers and completing signing

When CashSouk sends an offer, Applications moves it to Needs your attention. Facility offers and standalone invoice offers use authorised representatives, document upload and e-signing. An invoice under an approved facility uses confirmations and a 6-digit email code instead of a new signature.

Before you start

Open the application from Applications. Use Review Facility Offer or Review Invoice Offer. Download the offer letter with Download offer letter before you accept.

Facility and standalone invoice offers

These offers use a signing path. CashSouk names the required acceptance documents on the offer. For a typical facility they include:

  • Letter of Offer — download, then upload the signed or accepted copy if the product asks for it
  • Board Resolution — issuer uploads
  • Notice of Assignment — issuer uploads when the product requires it

Your product may list different titles. Upload every required file shown on the offer.

  1. Name Authorised representatives for the issuer and any company guarantors. Individual guarantors sign in their own name. Everyone named here must sign. The director Email field comes from that person's Person Email on Organisation → People & Access. If it is blank, add Person Email there, save, then return to the offer. You cannot type the email on the offer screen.
  2. Upload the required acceptance documents for the product (Letter of Offer, Board Resolution, Notice of Assignment, or whatever the offer lists).
  3. Select Submit for review. CashSouk checks the lists against the board resolution and the files.
  4. While CashSouk prepares the signing package, the offer can show Waiting for CashSouk to send signing links to the authorised representatives. The Applications card often shows We're reviewing this. Admin calls this Signing Pending.
  5. When CashSouk sends the package, named signers receive a signing email. Complete every signature before the signing deadline. The card returns to Waiting for your response.

CashSouk must assign its own signers (Authorised Signatory and Witness on Shoraka) before it can send those emails. You cannot send or resend the signing package from the Issuer Portal.

If CashSouk asks for different files or representative lists, the application shows Changes requested and the card action becomes Update requested changes. Change only the flagged items, then submit again.

Invoice offers under an approved facility

Because the facility is already signed, this invoice does not need a new signature. Open Read utilisation terms and conditions if you want the full wording.

Tick both items under Required confirmation, open Read full authorisation, then select Confirm and continue. Accept stays unavailable until those steps are done.

Then complete Verify to accept offer:

  1. Choose who should receive the verification code. Names come from the completed facility agreement where possible.
  2. That person receives a 6-digit email code.
  3. Enter the code in Enter verification code.

The code is valid for 10 minutes. After three incorrect attempts you must request a new code. Use Resend code if the email did not arrive. A short wait may apply between sends.

Decline does not need the confirmations or a code.

Deadlines

Acceptance is usually due within seven days. Signing is usually due within 14 days. The date on the offer governs. The card may show an Accept by or Complete signing by deadline.

You may receive Offer Expiring Soon, then Offer Expired if the deadline passes. CashSouk can send Signing Deadline Extended if the signing date moves.

Decline, expiry and resend

Select Decline offer or Reject offer, choose a reason, then Confirm decline. Declining a facility offer closes that application. Declining an invoice offer closes that invoice path.

If an offer expires, it cannot be accepted from the portal. Ask the CashSouk team whether a new offer can be sent.

Signing emails can be resent by the CashSouk team. There is no issuer control to re-send the signing package yourself.

Downloads

From the offer you can:

  • Download offer letter — the current offer PDF
  • Download application summary — the application PDF

After signing completes, use View signed offer on the application or card menu. Signed files also appear when the application Documents tab has them.

Common questions

Why can I not accept yet?

For a facility or standalone offer, CashSouk may still be reviewing representatives or documents, or a signer may still be outstanding. If the screen says CashSouk has not sent signing links, wait. For an invoice under an approved facility, finish both confirmations, Read full authorisation, and the email code.

Continue says I must select a director, or the Email field is blank

If a director is already selected, the Email field is that person's Person Email. Company-registry directors can have a name and IC but no Person Email. Open Organisation → People & Access, add Person Email, save, then return to the offer and select Continue. You cannot type the email on the offer screen. See Manage your organisation and bank account.

What if the wrong person receives the code?

Go back and choose another eligible signatory, then request a new code.

Can I change my mind after accepting?

Acceptance binds the organisation under the offer terms. Contact the CashSouk team if something is wrong. You cannot cancel investor funding from the portal.

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