Issuer notifications
CashSouk can alert you in the portal bell and, for some events, by email. My account includes Marketing emails, but there are currently no issuer marketing alerts to switch there. You cannot turn operational notices off from the portal.
Where alerts appear
Open the bell in the header. Account-wide notices and login or security messages use the Account Email shown under My account. Messages meant for a named director, shareholder or signer use that person's Person Email in Organisation > People & Access. Changing Person Email does not change the address used to sign in.
The CashSouk team can change which system alerts also send email. The lists below are the current defaults. Some messages are emails only and never appear in the bell.
Onboarding
These currently go to the portal and by email:
- Onboarding Completed — the organisation is approved.
- Onboarding Application Rejected — company verification was not approved.
- Action Required: Complete Director/Shareholder Onboarding — finish the link from Organisation > People.
Send onboarding also emails that person's verification link to their Person Email.
Applications and offers
These currently go to the portal and by email, except Application Submitted, which is portal-only by default:
- Application Submitted, Application Resubmitted, Application Rejected, Application Completed, Application Withdrawn
- Amendment Requested — select Make amendments
- Facility Offer Received or Invoice Offer Received — review from Applications
- Facility Offer Declined or Invoice Offer Declined
- Offer Updated, Offer Expired, Offer Expiring Soon, Signing Deadline Extended
- Acceptance Documents Need Updates — continue from Update requested changes
Organisation owners and organisation admins receive these.
Facilities, notes and repayment
These currently go to the portal and by email, except Your Disbursement Is Complete and Repayment Rejected, which are portal-only by default:
- Facility Disabled
- Upfront facility fee payment required and Upfront facility fee paid
- Note published, Campaign extended, Funding closed successfully, Note funding did not complete, Note is active
- Your Disbursement Is Complete
- Withdrawal Submitted to Trustee
- Repayment due soon — 7 days before the due date and again the day before
- Note overdue — the due date has passed and the note is still in grace
- Note late — grace has ended
- Note repaid, Repayment Rejected, Note in arrears, Your Note Is in Default
- Outstanding late charges to pay and Late payment charges received
Many of these also go to organisation members. Arrears and default notices include a PDF letter.
Account and system
- Password Changed — always sent to the Account Email and portal bell after a password change in My account.
- Organisation-wide announcements may appear with a title written by the CashSouk team. They are not listed under Marketing emails.
Emails that are not inbox notices
These do not use the notification bell:
- Organisation invitations from Members. An existing linked person is invited at their Account Email; a person without an account is invited at their Person Email as the proposed sign-in address.
- Signing package and signing reminder emails to each named signer's Person Email.
- The 6-digit invoice-offer verification code sent to the named person's Person Email.
- Director or shareholder verification emails from Send onboarding to Person Email.
Common questions
Can I turn issuer notices off?
Not from the Issuer Portal. Only Password Changed is forced on. Other types follow CashSouk’s delivery settings. Marketing emails currently has no issuer marketing row.
Who receives application and offer notices?
Organisation owners and organisation admins. Many note, disbursement and repayment notices go to organisation members as well.
I got a signing email but nothing in the bell.
Signing links go to the named signer's Person Email. The organisation inbox does not always get a matching row.